In Japan, LINE is the most widely used messaging app in daily life. That's why many customers prefer to send a LINE message rather than call or email. A LINE Official Account is the business account that lets you serve these customers in an organised way.
Why use an official account instead of personal LINE
- Several staff members can reply from the same account.
- Nobody's personal number or account is exposed.
- You can send announcements to people who follow your business.
- It offers auto-replies and menus.
What you can automate
- A welcome message with key information.
- Auto-replies to common questions (hours, address, prices).
- A rich menu with links to your website, bookings and contact.
- System integration, for example order notifications, appointment reminders or an AI chatbot.
Precautions
- Decide who replies and how fast.
- Don't ask for sensitive data in chat unless necessary.
- Send announcements in moderation so you don't lose followers.
- Check plans and message limits directly on LINE's website, as they can change.
What it costs with KGA IT
Published prices, tax included:
- App configuration: from ¥3,000.
- Process automation: from ¥49,800, for more advanced integrations and auto-replies.
- Digital consulting: from ¥30,000.
LINE's own fees are separate. See the pricing page.
Talk to KGA IT
KGA IT itself serves customers via LINE and WhatsApp. We set up your official account, auto-replies and integrations, in 9 languages. The consultation is free. Contact us via the contact page.