An AI chatbot answers customers on your website, on LINE or on other channels, at any hour and in several languages. For many small businesses in Japan that sounds like the perfect solution. But it isn't always worth it.
When it's worth it
- You get lots of repeated questions: hours, prices, address, lead times, required documents.
- Customers speak different languages and your team can't serve them all.
- Many messages arrive outside business hours.
- You have organised information (FAQ, price list, manuals) for the AI to use as its source.
When it's not worth it yet
- Almost all enquiries are complex and personalised.
- Your company information is outdated or scattered.
- Message volume is low and the team can handle it.
How to set it up well
- Collect the real questions customers already ask.
- Limit the scope: the chatbot answers only about your business, based on your documents.
- Offer a route to a human whenever the AI doesn't know or the customer asks.
- Don't ask for sensitive data in the chat unless necessary.
- Review conversations at the start and correct the answers.
What it costs with KGA IT
Published prices, tax included:
- Process automation: from ¥49,800.
- Digital consulting: from ¥30,000.
- Website plan: ¥5,000/month, no setup fee and no lock-in, if you still need a website.
The final price depends on the channels and complexity. See the pricing page.
Talk to KGA IT
We assess whether a chatbot makes sense for you and, if it does, build it on your company's information, in up to 9 languages. The consultation is free. Contact us via the contact page, LINE or WhatsApp.