Question 1

What IT services does KGA provide?

Accepted Answer

KGA provides comprehensive IT support services including software installation and setup, SaaS system maintenance, application configuration, technical support, digital consulting (including website development), security services, and data management & backup solutions.

Question 2

What areas do you cover?

Accepted Answer

Based in Kosai, Shizuoka, we provide remote support nationwide across Japan. On-site support is available primarily in the Tokai region.

Question 3

Can I consult before signing a contract?

Accepted Answer

Yes, initial consultation and estimates are completely free. We will listen to your IT challenges and propose the optimal solution.

Question 4

Is emergency support available?

Accepted Answer

Yes, the Premium plan includes 24-hour emergency support. The Standard plan also provides priority response during business hours.

Question 5

Can you set up international TV apps?

Accepted Answer

Yes, we support the installation and configuration of international TV applications and media players. We help set up environments for legal access to international content.

Question 6

Do you offer multilingual support?

Accepted Answer

We support 9 languages: Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish.

Question 7

Are there any setup or hidden fees?

Accepted Answer

No. All prices displayed are final and tax-included. There are no setup fees, hidden charges, or surprise invoices. What you see is exactly what you pay.

Question 8

Can I change plans later?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel at any time. Upgrades take effect immediately and we will prorate the difference. Downgrades take effect at the next renewal cycle.

Question 9

Which payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, JCB, American Express) through Komoju, as well as bank transfers and convenience store payments in Japan. Invoicing is available for Business IT Plan customers.

Question 10

Do you offer refunds?

Accepted Answer

Yes. We offer a 14-day money-back guarantee on all annual plans — no questions asked. Monthly Business IT Plan subscriptions can be cancelled at any time with prorated refunds for unused service.

Question 11

What is the difference between the annual plans and the Business IT Plan?

Accepted Answer

Annual plans cover app configuration and support for individuals and small teams. The Business IT Plan is a comprehensive monthly subscription for companies that require website development, system management, automation, security, and a dedicated account manager.

Question 12

Do you provide support in English?

Accepted Answer

Yes. Our team provides full multilingual support in Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish — by email, chat, and scheduled video calls.

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