Shizuoka Prefecture is long: from Kosai and Hamamatsu in the west to Fuji, Numazu and Atami in the east, it stretches more than 150 km. For many companies, the nearest IT provider doesn't speak the team's language or charges a lot just to travel. The good news is that today most IT support can be done remotely, and safely. This guide explains how it works and what to demand.
What can be fixed remotely
With your permission, the technician accesses the computer over the internet and works as if sitting in front of it. That makes it possible to:
- Install and configure software, printers and email.
- Fix slowness, Windows errors and stuck updates.
- Create and disable staff accounts in Microsoft 365 or Google Workspace.
- Set up backups, antivirus and two-step verification.
- Remove suspicious programs and analyse a scam email.
- Train staff by video call, in each person's language.
In practice, most tickets from a small company are resolved this way, often on the same day.
What needs a visit
- Network and Wi-Fi: cables, routers, dead spots.
- Equipment that won't turn on or parts that need replacing.
- Installing new computers, cameras or printers in several places.
- An initial survey of a larger office or factory.
A good provider combines both: remote for daily work and on-site when it makes a difference.
Safe remote access
Scammers use remote access too. They call pretending to be "Microsoft support" or your bank and ask you to install a program. So:
- Only accept remote access from the provider you hired, through contact you initiated.
- Access should be on demand: you see on screen when the technician connects and can end it at any time.
- Require a log of what was done in each session.
- Admin accounts must have a strong password and two-step verification.
- If the provider keeps permanent access (for maintenance), it must be documented and protected.
Recent attacks on remote access and VPN tools, such as the GlobalProtect VPN zero-day used by ransomware, show why this matters.
What the contract should include
- Response time (for example, the same business day) and what counts as an emergency.
- Support hours and whether there is on-call cover.
- Visit and travel fees, if any.
- Language of support.
- A report monthly or per ticket.
- Who owns the passwords and how they are handed over if the contract ends.
How KGA IT supports Shizuoka
KGA IT is based in Kosai, in western Shizuoka. We support businesses across the prefecture mainly remotely, by phone, email, LINE and WhatsApp, and visit when the problem requires it. Business hours are weekdays 9:00 to 18:00, and the Business IT plan includes 24-hour emergency support. We speak 9 languages, including Japanese, Portuguese, English, Filipino, Vietnamese and Spanish.
Prices published on our website (tax included, starting prices):
- System management: from ¥10,000/month.
- Security assessment: from ¥15,000.
- Backup setup: from ¥8,000.
- Business IT plan: ¥49,800/month.
Visits outside the western area and larger projects are quoted case by case. See the services page.
Talk to KGA IT
Is your business in Shizuoka and in need of IT support that responds fast and in your language? The consultation is free and with no obligation. Contact us through the contact page, LINE or WhatsApp.