What IT services does KGA provide?

KGA provides comprehensive IT support services including software installation and setup, SaaS system maintenance, application configuration, technical support, digital consulting (including website development), security services, and data management & backup solutions.

What areas do you cover?

Based in Kosai, Shizuoka, we provide remote support nationwide across Japan. On-site support is available primarily in the Tokai region.

Can I consult before signing a contract?

Yes, initial consultation and estimates are completely free. We will listen to your IT challenges and propose the optimal solution.

Is emergency support available?

Yes, the Premium plan includes 24-hour emergency support. The Standard plan also provides priority response during business hours.

Can you set up international TV apps?

Yes, we support the installation and configuration of international TV applications and media players. We help set up environments for legal access to international content.

Do you offer multilingual support?

We support 9 languages: Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish.

Are there any setup or hidden fees?

No. All prices displayed are final and tax-included. There are no setup fees, hidden charges, or surprise invoices. What you see is exactly what you pay.

Can I change plans later?

Yes. You can upgrade, downgrade, or cancel at any time. Upgrades take effect immediately and we will prorate the difference. Downgrades take effect at the next renewal cycle.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, JCB, American Express) through Komoju, as well as bank transfers and convenience store payments in Japan. Invoicing is available for Business IT Plan customers.

Do you offer refunds?

Yes. We offer a 14-day money-back guarantee on all annual plans — no questions asked. Monthly Business IT Plan subscriptions can be cancelled at any time with prorated refunds for unused service.

What is the difference between the annual plans and the Business IT Plan?

Annual plans cover app configuration and support for individuals and small teams. The Business IT Plan is a comprehensive monthly subscription for companies that require website development, system management, automation, security, and a dedicated account manager.

Do you provide support in English?

Yes. Our team provides full multilingual support in Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish — by email, chat, and scheduled video calls.

GPT-5.5 Instant: ChatGPT's new default (May 2026)

What launched

On May 5, 2026, OpenAI released GPT-5.5 Instant, the new default ChatGPT model for all users, replacing GPT-5.3 Instant. According to the company, answers are smarter and more accurate, clearer and more concise, with a more natural conversational tone.

According to TechCrunch, OpenAI highlighted fewer hallucinations in sensitive areas such as law, medicine and finance, while keeping its predecessor's low latency.

Personalization

The headline feature is context. GPT-5.5 Instant can draw on past chats, files and connected Gmail to personalize answers:

It started with Plus and Pro on the web, with mobile to follow.
On June 9, personalization improvements began rolling out to Go and Free (Free draws on a reduced set of past chats).
"Memory sources" rolled out across all consumer plans.
Availability of some sources may vary by region.

For developers

In the API the model appears as chat-latest (OpenAI's post on X named it gpt-5.5-chat-latest).
For paid users, GPT-5.3 Instant stayed available for three more months before retirement.

Safety

Per the system card, it is the first Instant model treated as "High" capability in the Cybersecurity and Biological & Chemical categories of OpenAI's Preparedness Framework, with matching safeguards. OpenAI also notes there is no "GPT-5.4 Instant": the baseline is 5.3.

What to watch at work

Privacy: once Gmail or files are connected, ChatGPT uses that data in answers. Set rules for what can be connected on work accounts.
Behavior change: a new default model changes answers. Retest prompts and workflows that depend on ChatGPT.
Verification: fewer hallucinations isn't zero. Keep reviewing legal, medical and financial content.

Sources

OpenAI, "GPT-5.5 Instant: smarter, clearer, and more personalized" (2026-05-05): https://openai.com/index/gpt-5-5-instant/
OpenAI, GPT-5.5 Instant System Card: https://openai.com/index/gpt-5-5-instant-system-card/
TechCrunch (2026-05-05): https://techcrunch.com/2026/05/05/openai-releases-gpt-5-5-instant-a-new-default-model-for-chatgpt/

Want to use ChatGPT at work with clear privacy rules? KGA IT offers a free consultation: kga-it.com.

OpenAI launches GPT-5.5 Instant, ChatGPT's new default model (May 2026)