What IT services does KGA provide?

KGA provides comprehensive IT support services including software installation and setup, SaaS system maintenance, application configuration, technical support, digital consulting (including website development), security services, and data management & backup solutions.

What areas do you cover?

Based in Kosai, Shizuoka, we provide remote support nationwide across Japan. On-site support is available primarily in the Tokai region.

Can I consult before signing a contract?

Yes, initial consultation and estimates are completely free. We will listen to your IT challenges and propose the optimal solution.

Is emergency support available?

Yes, the Business plan (monthly) includes 24-hour emergency support. The Annual Basic and Annual Premium plans provide priority response during business hours.

Can you set up international TV apps?

Yes, we support the installation and configuration of international TV applications and media players. We help set up environments for legal access to international content.

Do you offer multilingual support?

We support 9 languages: Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish.

Are there any setup or hidden fees?

No. All prices displayed are final and tax-included. There are no setup fees, hidden charges, or surprise invoices. What you see is exactly what you pay.

Can I change plans later?

Yes. You can upgrade, downgrade, or cancel at any time. Upgrades take effect immediately and we will prorate the difference. Downgrades take effect at the next renewal cycle.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, JCB, American Express) through Stripe and Komoju, as well as bank transfers and convenience store payments in Japan. Invoicing is available for Business IT Plan customers.

Do you offer refunds?

Yes. We offer a 14-day money-back guarantee on all annual plans — no questions asked. Monthly Business IT Plan subscriptions can be cancelled at any time with prorated refunds for unused service.

What is the difference between the annual plans and the Business IT Plan?

Annual plans cover app configuration and support for individuals and small teams. The Business IT Plan is a comprehensive monthly subscription for companies that require website development, system management, automation, security, and a dedicated account manager.

Do you provide support in English?

Yes. Our team provides full multilingual support in Japanese, English, Portuguese, Korean, Chinese, Malay, Filipino, Vietnamese, and Spanish — by email, chat, and scheduled video calls.

Back to articles

Open Source11 min

Open Weight Top 3: DeepSeek V3.2 vs Qwen3 vs Llama 4 Selection Guide

Misaki HayashiAI Research Analyst2026-04-1611 min

DeepSeekQwen3Llama 4Open SourceComparison

This article is published in Japanese. Summary in English below:

Open Weight Top 3: DeepSeek V3.2 vs Qwen3 vs Llama 4 Selection Guide—Open-weight top three head-to-head: DeepSeek V3.2 vs Qwen3-72B vs Llama 4 Maverick, compared on benchmarks, license cleanliness, Japanese strength and inference cost.

Read the full article in Japanese

Migrating from RAG to Agentic Workflows: Strategy and Evaluation RedesignPrevious article Tokyo Routing for Chinese LLMs: LiteLLM Proxy with Fallback DesignNext article

Start with a Free Consultation

Tell us about your IT challenges. We will propose the optimal solution for you.